Kralbet Privacy Policy — Our Commitment to Protecting Your Personal Information

Welcome to Kralbet's Privacy Policy. This policy explains how Kralbet collects, uses, and protects your personal information while you use the platform. By using Kralbet, you are considered to have consented to this Privacy Policy. This policy may be updated from time to time, so we recommend reviewing it regularly.

1 What Information We Collect

We collect various types of information when you register and use services on the Kralbet platform. This information is necessary to provide you with a better and safer experience.

Personal Identification Information

• Full name, date of birth, and gender
• National ID number or passport number (for KYC verification)
• Current address and permanent address
• Email address and mobile number
• Profile picture (optional)

Financial Information

• Mobile banking number (bKash, Nagad, Rocket)
• Bank account details (for bank transfers)
• Deposit & withdrawal history
• Transaction amount and date

Usage Data

• Login times, session duration, and device information
• IP address and geographic location (country level)
• Betting history and gaming patterns
• Browser type and operating system
• Which pages you visited on the platform and how long you spent on them

2 How Your Information Is Used

Kralbet uses your personal information only for lawful and specified purposes. Below is a detailed breakdown of how your information is used:

3 How Long We Retain Your Data

Kralbet retains your information only for as long as necessary or as required by legal obligations. Certain data may be kept for a defined period even after account closure.

• Active account data: retained for the full duration the account remains open
• Financial transaction records: 7 years (as required by financial regulations)
• KYC documents: 5 years after account closure
• Customer support communications: 3 years
• Cookie & browsing data: up to 2 years
• Marketing consent records: retained until consent is withdrawn

Once the retention period expires, data is securely deleted or anonymized so that no individual can be identified.

4 Who Your Information Is Shared With

Kralbet respects your privacy. We may share limited information with certain third parties only under specific, defined circumstances.

Data Sharing Scenarios:

• Payment Providers: Only the information necessary for payment processing is shared with bKash, Nagad, Rocket, and banks
• Identity Verification Service: Information is shared with a licensed verification provider for the KYC process
• Law Enforcement: Information may be disclosed to authorities based on a court order or valid legal claim
• Anti-Money Laundering Authority: Suspicious transaction details are reported as required by legal obligations
• Technology Service Providers: Hosting, analytics, and cybersecurity companies process data but are bound by confidentiality agreements

5 Cookie Policy

Cookies and similar technologies are used on the Kralbet website and app. Cookies are small text files stored on your device that help enhance your experience on the platform.

Cookie type:

• Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled
• Functional Cookies: To remember your preferred language and settings
• Analytics Cookies: Used to analyze how the platform is being used — you can turn this off at any time
• Marketing Cookies: For showing relevant advertisements — completely optional

You can delete cookies or stop accepting new ones at any time through your browser settings. However, disabling essential cookies may cause some features to not work properly.

6 Your Privacy Rights

As a Kralbet user, you have important rights over your own information. We respect these rights, and you may exercise them at any time.

• Right to Access: You may request to know what information we hold about you
• Right to Rectification: You may request corrections to any inaccurate or incomplete information
• Right to Erasure: You can request deletion of your data under certain conditions
• Right to Restriction of Processing: In certain cases, you may request that the use of your information be restricted
• Right to Data Portability: You can receive a copy of your data in a structured format
• Right to Object: You can object to the use of your data for marketing purposes
• Right to Withdraw Consent: You can withdraw your marketing consent at any time

7 Security Measures

Kralbet uses industry-leading security technology to protect your information. Our security framework is multi-layered and continuously updated.

• SSL/TLS 256-bit encryption — applied to all data transmissions
• Two-Factor Authentication (2FA)
• 24/7 automated threat detection system
• Regular third-party security audits
• Penetration Testing & Vulnerability Scanning
• Restricted access — only authorized personnel can access data on a need-to-know basis
• Data Backup & Disaster Recovery Plan

In the event of a security breach, we notify the relevant authorities within 72 hours and inform affected users as quickly as possible. While we maintain the highest security standards, no system on the internet is completely impenetrable — so please use a strong password and stay vigilant in protecting your account.

8 Protection of Minors

Kralbet is strictly for users aged 18 and above. We do not knowingly collect personal information from minors. Age verification is mandatory at registration, and additional proof may be requested in cases of suspicion.

9 Contact & Complaints

For any questions, complaints, or requests regarding this privacy policy, please contact our Data Protection Team:

• Email: support@kralbet-baji.com
• Use the subject line: "গোপনীয়তা অনুরোধ" or "Privacy Request"
• Response time: within 30 business days
• Live chat support: available 24/7